Delivery & collection
Get your Device Hub order your way.
Tracked delivery, free collection and prepaid inbound labels for eligible repair, sell and trade-in journeys.
Tracked product delivery
- £5.95 standard tracked delivery for merchandise subtotals up to and including £250.
- Free standard tracked delivery when the merchandise subtotal is over £250.
- Orders are normally delivered within 2–3 working days after dispatch unless we tell you otherwise.
- Tracking details are emailed after dispatch.
- Current website delivery is for UK addresses.
Free store collection
- Collection from our Stockport store is free.
- We'll email you when the order is ready — please do not travel before that confirmation.
- Bring your order reference when collecting.
- 77 Wellington Road South, Stockport, Cheshire, SK1 3RU
Mail-in repairs
- A mail-in repair requires the £10 diagnosis payment before the inbound label is issued.
- After payment is confirmed, we email the prepaid inbound postage label supplied for your booking.
- Use suitable protective packaging, follow the label instructions and keep proof of posting until we confirm arrival.
- If a parcel sent with our supplied label is lost or damaged, contact us so we can investigate the carrier journey.
- The exact repair work and final price are confirmed after diagnosis and before chargeable repair work starts.
Sell & trade-in by post
- When a postal sell or trade-in offer is accepted, use the prepaid inbound label and instructions we provide.
- Package the device securely, remove SIM and memory cards, and keep proof of posting.
- We'll confirm receipt and inspect the device before the final transaction is completed.
- Our registered office and store: 77 Wellington Road South, Stockport, Cheshire, SK1 3RU